What type of macarons do you offer?
Please refer to our order online page which listed all flavors that we offer.
How big is your macarons?
The macaron diameter size offered are as follows (images shown in actual size):
|Small (about the size of 50 cent coin)|
|Large (about the size of Oreo biscuits)|
Normally, the macaron will expand a bit when baked. Displayed here is the size is the approximate (variance between 5%-10%) size the macaron will be achieved after baking.
What is your minimum order?
Depending on the size of macaron you like. Minimum order is one dozen of macarons (12 pieces of macarons). You may select from our catalog.
I have special request or order different type of macarons
Shall you have special request/order, do not hesitate to contact us for a quotation.
What mode of payment do you accept?
We accept cash payment and all payments must be deposited/transferred to our bank account. All payments must be made before your order get processed.
Can you explain the steps?
- Select the desired macarons from the catalog
The online catalog will also capture your details, delivery location, the chosen courier service and the total payable amount. Follow the instructions on the online catalog until you see the "Order Completion" page which will show your order number and the detail instructions to deposit the payable amount to our account.
A copy of your order will be send to your email.
- Make full payment into our bank account
You may choose to either pay via online banking (such as Maybank2U etc) or via the cash deposit machine. Keep the proof of payment.
- Notify us once payment been made
Send us email to notify us that payment been made. Dont forget to include your order number in the email for our reference.
We shall send you notification (SMS/email) once we have confirmed receive your payment, as well as when we shipped your order.
How long will you honour/keep my order?
We shall keep your order for 3 days. If after 3 days, we have not receive any payment nor notification from you, we will cancel the order.
Mas Macarons have customer loyalty program?
Customers are Number 1 to us, and being our customer you have an advantage. Please click here to know more about the program.
How long does it take for me to get my macarons?
Usually, your order will be shipped within 3 working days after we sent you the Order Received Notification. The selected courier may however takes extra 1 day or more depending on your location. For special order, the making process may takes longer, therefore we shall advise on the delivery timeframe. Mas Macarons reserve the right to set the date when your order shall be despatched to the courier for delivery.
How much is the delivery/postal charges?
The delivery are an additional charges to the order. The delivery charge includes the packaging cost. The charges are as depends on the courier service you choose in the order online catalog and the price varies based on weight.
What are the postal/courier service that you use?
We use SkyNet courier service as our main courier. For delivery to Klang Valley, Johor Bahru and Penang, customer may opt for chilled delivery service provided by Ta-q-bin (my.ta-q-bin.com).
What is your cancelation policy?
We shall refund 50% of total charges for cancelation within 5 hours of confimation and the goods are not shipped yet. Otherwise no refund request shall be entertained.